Customer Success Hub

A proven path to password management success for IT and security leaders via guides, checklists, resources, and milestones.

For teams that are actively comparing, evaluating, and trialing solutions, the resources below will help you see how Bitwarden fits your needs.

Set requirements

• Critical capabilities for enterprise password management: Explore the must-have features that set enterprise-grade password managers apart, from secure credential sharing and role-based access control to integration with SSO, SCIM provisioning, and audit logs.

• Password management for global organizations: Learn how Bitwarden supports distributed workforces with multilingual interfaces, compliance, and secure access for users in every location, ideal for multinational teams operating at scale.

• The credential lifecycle starts with central ownership: Understand why centralized control over credentials is foundational to security. See how Bitwarden enables IT and security teams to manage credential creation, storage, access, rotation, and revocation across the full lifecycle.

Make an assessment

• Prepare your trial for production: Get the most from your Bitwarden trial. This resource walks you through key setup steps and considerations to ensure your trial mirrors a production-ready environment.

• Enterprise trial guide: A step-by-step guide to planning, configuring, and evaluating a successful enterprise trial of Bitwarden.

Decision

• InfoTech Data Quadrant Report: See how Bitwarden ranks across key satisfaction and feature categories in a third-party comparison of password management vendors, based on real user feedback from IT leaders.

• G2 Grid Report: Bitwarden top rankings in the G2 Grid Report reflect high satisfaction, ease of use, and market presence. Compare peer reviews and ratings to see how Bitwarden stacks up against competitors.

• Convince your leadership team: Arm your executive stakeholders with data on password-related risks, user behavior, and IT priorities, based on enterprise customer findings from security and IT professionals across industries.

• Build company-wide alignment: Learn how security conscious organizations secure buy-in from executives and champion a security-first culture, starting at the top.

Congratulations! You’ve selected Bitwarden as your password manager. Now it’s time to implement Bitwarden into your current systems, train your teams, prepare for a successful deployment, and introduce password management to users across your company.

Technical foundation setup

• Personalized Setup Guide: Interactive tool that generates a customized implementation roadmap based on your deployment model, organizational size, and technical requirements, ensuring you focus on the right priorities from day one.

• Enterprise Password Manager implementation guide: Step by step instructions on how to successfully launch Bitwarden Password manager across your teams

• Cloud setup checklist: A checklist to guide your team through setting up Bitwarden in the cloud. Covers key steps from account creation to policy configuration.

• Self host setup checklist: A checklist for a successful self-hosted deployment, including infrastructure requirements and installation steps.

Prepare for rollout

• Bitwarden onboarding playbook: A comprehensive 5-phase implementation roadmap for IT administrators, complete with actionable checklists and step-by-step recommendations to ensure successful user adoption across your organization.

• Announcement slide deck template: Slide deck template to announce the Bitwarden Password Manager to your whole organization.

• Welcome email templates: Email templates to announce the Bitwarden Password Manager rollout to your end users, administrative users, and IT teams.

• Admin team onboarding emails: Onboarding emails automatically sent to new business admins and owners. Read them all at once or grab them and adapt them to your team's needs.

• Onboarding workflows: Guidance for onboarding users across different organizational setups, whether you’re using SSO, SCIM, manual provisioning, or directory sync.

Training and ongoing support

• Bitwarden newsletter: Stay informed on the latest from Bitwarden.

• Product updates: Get release news for product enhancements and capabilities.

• Bitwarden community: Where security enthusiasts gather for feature requests, best practices, and tips.

• Custom training: Dig deeper into advanced functionalities with dedicated training sessions for select customers. Reach out to your account representative for details.

From driving user engagement to demonstrating measurable security improvements to contributing to the broader security community—these resources help you maximize your Bitwarden investment and establish your organization as a password security leader.

Drive user adoption and engagement

• Customer Activation Kit: Brochures, explainer materials, and user enablement resources to help build excitement and drive adoption across your organization.

• End-user adoption emails: Emails automatically sent to Bitwarden Enterprise and Teams admins and owners to help increase overall team adoption of their new password manager. Read them all at once or grab them and adapt them to your team's needs.

• Change management success story: These change strategies helped this customer achieve 90% adoption in under 4 months.

Prove Bitwarden is paying off

• Access Intelligence: Proactively identify, prioritize, and remediate credential risks across your organization. Monitor at-risk passwords, prioritize vulnerabilities based on critical applications, send automated alerts to employees for resolution, and track security improvements over time to validate your password management investment.

• Security impact report: Use these insights to build a strong, data-backed business case for investing in enterprise password management.

Share your success, contribute to the security community

• Open Source Security Summit: Share your expertise, spotlight your team's innovation, and contribute to thought leadership shaping the future of secure open source software.

• Customer reference and success story program: Highlight your achievements through case studies, speaking engagements, and press features, while building your brand as a security-forward leader.

• Influence product roadmap: As a valued customer, your feedback helps guide development priorities.

• Bitwarden on GitHub: Explore the Bitwarden codebase, contribute to the community, and stay informed on active development.